Swiftsend Couriers Privacy Policy

Last Updated: June 7, 2025

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 Our Commitment to Your Privacy

At Swiftsend Couriers, we prioritize the security of your data as rigorously as we protect your shipments. This policy outlines how we collect, use, and safeguard your personal information in compliance with GDPR, CCPA, and global data protection standards.

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 1. Information We Collect

Directly From You

• Contact Details: Name, email, phone, address

• Shipment Data: Sender/recipient info, package contents, value

• Payment Information: Encrypted card/bank details (processed via PCI-DSS gateways)

• Account Credentials: For registered users (app/web portal)

Automatically Collected

• Operational Data: GPS tracking, delivery timestamps, device/IP

• Website Analytics: Cookies, session duration, page interactions (opt-out available)

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 2. How We Use Your Data

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 3. Data Sharing & Disclosure

We only share data under strict protocols:

• Service Partners: Customs agencies, transport carriers (minimal data principle)

• Legal Requirements: Court orders, regulatory compliance

• Business Transfers: During mergers/acquisitions (under NDA)
  We never sell personal data to third parties.

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 4. International Data Transfers

• EU/UK data processed under Standard Contractual Clauses (SCCs)

• US transfers comply with EU-U.S. Data Privacy Framework

• All partners undergo annual security audits

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 5. Security Measures

• Encryption: AES-256 for data at rest/in transit

• Access Controls: Biometric authentication, role-based permissions

• Testing: Annual penetration tests + SOC 2 Type II certification

• Training: Mandatory GDPR/CCPA staff training

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 6. Data Retention

We retain data only as necessary:

• Shipment Records: 7 years (legal/compliance)

• Account Data: Until deletion request

• Marketing Data: Until consent withdrawal
  Full retention schedule: [See Annex A]

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 7. Your Rights

You have the right to:
Access, correct, or delete personal data
Restrict processing or data portability
Withdraw consent (marketing)
Object to automated decisions
Lodge complaints with supervisory authorities

Request via: [Privacy Dashboard] • contact@swiftsendcouriers.com

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 8. Cookies & Tracking

• Essential Cookies: Session management, security (no opt-out)

• Analytical Cookies: Google Analytics (opt-out via cookie banner)

• Advertising Cookies: Only with explicit consent
  Manage preferences: Cookie Settings

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 9. Children’s Privacy

We do not knowingly collect data from individuals under 16. Contact us immediately if we inadvertently process a minor’s data.

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 10. Contact Us

Data Protection Officer:
Eleanor Vance
 contact@swiftsendcouriers.com
+44 20 7946 0187 (9am-5pm GMT)

Postal Address:
Attn: Privacy Office
Swiftsend Couriers International Ltd
3 Velocity Way, Docklands
London E16 2XL

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 11. Policy Updates

We notify users of material changes via:

• Email (registered users)

• Website banners (30 days pre-effective date)
  Review history: [Archive of Previous Policies]

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Trust isn’t delivered—it’s earned daily.
ISO 27001 • GDPR Certified • Cyber Essentials Plus

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Annex A: Data Retention Schedule